Last updated: August 17, 2026
1. Information We Collect
When you contact us for fastener quotations, custom metal parts, samples, packaging, shipping, or technical support, we may collect:
- Name, company name, country or region, email address, telephone number, WhatsApp number, and preferred contact method.
- Product names, sizes, standards, material grades, coating requirements, quantities, drawings, samples, packaging requests, delivery details, and other quotation information.
- Messages sent through website forms, email, WhatsApp, phone, live chat, or other inquiry channels.
- Website usage data such as pages visited, referral source, device type, browser, approximate location, and interaction data collected through cookies or analytics tools.
2. How We Use Information
We use collected information to respond to inquiries, prepare quotations, review drawings, arrange samples, confirm production details, provide delivery support, improve our website, prevent spam or abuse, and comply with legal or business record requirements.
3. Contact Forms, Email, WhatsApp, and Live Chat
Information submitted through forms may be sent to our business email system for follow-up. If you use WhatsApp, telephone, or live chat buttons, the conversation is handled by the relevant third-party communication service. Please do not send confidential drawings or sensitive business information until a suitable commercial arrangement is confirmed.
4. Cookies and Analytics
Our website may use cookies, Google Tag Manager, Google Analytics, Google Ads conversion tracking, live chat tools, and similar technologies to understand traffic, measure advertising performance, improve usability, and support customer communication. You can control cookies through your browser settings.
5. Sharing of Information
We do not sell your personal information. We may share necessary information with trusted service providers such as email providers, website hosting providers, analytics providers, logistics partners, payment or customs support providers, and partner factories that assist with special processes under our quality supervision. We may also disclose information if required by law.
6. International Visitors
We serve buyers worldwide. By contacting us, you understand that your information may be processed in China or in other countries where our service providers operate. We take reasonable steps to protect inquiry and business information during handling and communication.
7. Data Retention and Security
We keep inquiry and order-related information for as long as necessary to provide service, maintain business records, resolve disputes, improve products, and comply with legal requirements. We use reasonable administrative and technical safeguards, but no online transmission or storage method can be guaranteed as completely secure.
8. Your Choices
You may request that we update, correct, or delete your contact information where legally and commercially appropriate. You may also choose not to provide certain information, but this may limit our ability to prepare accurate quotations or production recommendations.
9. Children's Privacy
Our website is intended for business buyers and industrial product inquiries. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy when our website, contact methods, analytics tools, or business processes change. The updated version will be posted on this page with a revised date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us: